Educators Continue to Find Education Service Centers Invaluable

Texas educators continue to find services provided by the 20 Texas Regional Education Service Centers (ESCs) invaluable, and school leaders strongly approve of the support being provided.  The Institute for Organizational Excellence at The University of Texas at Austin conducted a survey of 1,288 leaders of school districts and charter schools on their satisfaction with services provided by the 20 ESCs, as required by the Texas Education Code. On average, the ESCs scored a 4.78 on a 5 point scale based on 14 different service areas. Respondents were asked to describe their level of satisfaction on a variety of ESC services such as those designed to help schools operate efficiently and economically, support for Bilingual and ESL Education, and support in the core academic areas (mathematics, science, social studies, and English Language Arts.)  For most items, 96% of respondents expressed that they were very satisfied or satisfied with ESC services.

“We are very happy with these results and continue to focus on ensuring that each person that interacts with an ESC has a positive experience,” said Danny Lovett, Executive Director of Region 5 ESC in Beaumont. Lovett added, “ESCs take pride in providing high-quality services that help students, teachers, and schools be successful and operate as efficiently and effectively as possible. We look forward to continuing to provide these services in the future.”

The survey was conducted electronically in the fall of 2013 and received a 73% response rate.  The instrument included 14 quantitative items and allowed for respondents to provide comments about services, suggest new services, and make comments on services not mentioned in the quantitative section of the survey. Educator comments were positive and expressed appreciation for the degree of support received and money saved by utilizing their ESC. Respondents also described their ESC as an invaluable resource that provides an exceptional level of service.

The Texas Legislature has charged ESCs with providing products and services that help schools operate more efficiently and economically.  The 20 ESCs are located in Edinburg, Corpus Christi, Victoria, Houston, Beaumont, Huntsville, Kilgore, Pittsburg, Wichita Falls, Richardson, Fort Worth, Waco, Austin, Abilene, San Angelo, Amarillo, Lubbock, Midland, El Paso, and San Antonio.  A study prepared for the 83rd Legislature found that ESCs provide more than $830 million in cost savings per year to Texas schools through various products and services.

2013 Client Satisfaction Survey- Executive Summary

2013 Client Satisfaction Survey Report